Responsible Gaming
at jilibid

jilibid operates exclusively for adults aged 18 and above. Participation in any form of gambling — casino games, live dealer tables, slots, sports betting, or virtual sports — by persons under the age of 18 is strictly prohibited on this platform. This policy applies to all players regardless of location within Bangladesh.

How We Verify Age

At the point of registration, all players are required to confirm that they are aged 18 or older. jilibid reserves the right to request identity verification documents — including a National Identity Card (NID), valid Bangladeshi passport, or driving licence — at any point during a player's account lifecycle. Accounts that cannot satisfy age verification requirements will be restricted immediately and any funds held in the account will be handled in accordance with jilibid's terms and conditions.

Ongoing Monitoring

Beyond the initial registration check, jilibid conducts periodic KYC (Know Your Customer) reviews to ensure that our age verification records remain current and accurate. Our support staff are also trained to identify behavioural signals that may suggest a player is underage, and any suspected underage account will be escalated to our compliance team for immediate review.

Self-exclusion is the most powerful responsible gaming tool available at jilibid. When you self-exclude, your account is fully blocked — you cannot log in, place bets, make deposits, or interact with any part of the platform for the duration of your chosen exclusion period. All promotional communications are also suspended immediately and will remain suppressed for the entire exclusion period, and beyond if you choose a permanent closure.

Available Self-Exclusion Periods

• 6 months — a meaningful break that allows you to reassess your relationship with gambling without permanent commitment.
• 1 year — a longer pause recommended for players who feel their gambling behaviour has been problematic for an extended period.
• 5 years — a long-term exclusion for players who need to step away from gambling for the foreseeable future.
• Permanent / Lifetime Exclusion — a permanent closure of your jilibid account with no option to reopen. This is the recommended choice for players who feel that gambling poses a serious ongoing risk to their financial or personal well-being.

How to Self-Exclude

You can initiate self-exclusion at any time by visiting Account Settings > Responsible Gaming > Self-Exclusion in your jilibid account. Alternatively, if you cannot access your account or prefer to speak to someone directly, contact our support team via live chat and a member of the team will process your self-exclusion request immediately, without question, and without any attempt to dissuade you.

Reopening an Account After Self-Exclusion

For exclusion periods of 6 months to 5 years, a request to reopen an account can be submitted after the exclusion period has fully elapsed. jilibid applies a mandatory 7-day waiting period after any reopen request is received, during which no access is granted. This cooling-off period is designed to prevent impulsive decisions to resume gambling before you are genuinely ready.

Permanent exclusions cannot be reversed. If you choose lifetime self-exclusion, your account is closed permanently and cannot be reopened under any circumstances. We strongly recommend that any player choosing permanent exclusion also considers registering with national support organisations for additional assistance.

Voluntary Account Closure

If you simply wish to close your jilibid account for reasons unrelated to problem gambling, you may do so at any time by contacting our support team. Any outstanding balance will be returned to your preferred withdrawal method (bKash, Nagad, Rocket, Upay, Visa, or Mastercard) after identity verification is completed and all pending bonuses have been settled in accordance with jilibid's terms and conditions.

Problem gambling is a recognised condition in which a person's gambling behaviour becomes harmful to themselves, their family, or their finances. It can develop gradually and is often difficult to recognise from the inside. The warning signs below are commonly associated with problem gambling behaviour. If several of these apply to you or someone you know, it may be time to seek support.

Protecting minors from exposure to online gambling content is a responsibility shared between jilibid and the adults in a child's life. While jilibid enforces strict age verification at the account level, parents and guardians play a critical role in ensuring that children and teenagers cannot access gambling websites through shared devices, home networks, or mobile phones.

Steps Parents Can Take

• Use parental control software on shared family computers, tablets, and smartphones. Tools such as Net Nanny, Kaspersky Safe Kids, and built-in device parental controls (available on Android and iOS) can be configured to block gambling-related websites by category.
• Keep your jilibid account credentials private. Never share your username, password, or account PIN with anyone, including family members. Log out of your account after every session on a shared device.
• Enable two-factor authentication (2FA) on your jilibid account to ensure that no one else can access it even if they obtain your password.
• Talk to your children openly about online gambling. In Bangladesh, as across the world, children and teenagers are increasingly exposed to digital advertising. An honest conversation about the risks of gambling — particularly that it involves real money and real financial risk — is one of the most effective protective measures available.
• Report any suspected underage access to jilibid immediately at [email protected]. We take every such report seriously and investigate promptly.

Internet Filtering Resources

Several internet service providers operating in Bangladesh offer optional content filtering services that parents can activate to restrict access to adult and gambling content at the network level. Contact your ISP directly to enquire about available parental filtering options for your home broadband or mobile data connection.

Additionally, devices running Android or iOS include built-in screen time and content restriction features that allow parents to block specific categories of apps and websites. These tools are free, built into the operating system, and do not require any additional software.