Privacy Policy
How jilibid Protects Your Data

In order to provide a safe, personalised, and legally compliant gaming experience to players across Bangladesh, jilibid collects several categories of personal and non-personal information. We collect only the data that is genuinely necessary for the purposes described in this Privacy Policy, and we do not collect sensitive categories of data (such as racial or ethnic origin, religious beliefs, or health data) unless you voluntarily provide such information in the context of a responsible gaming self-assessment.

1.1 Registration Data

When you create a jilibid account, we collect the information you provide directly, including:

• Full legal name (as it appears on your National Identity Card or passport)
• Date of birth (to verify that you meet the 18+ age requirement)
• Email address and mobile phone number
• Residential address (city, district, and division within Bangladesh)
• Preferred currency (Bangladeshi Taka / BDT)
• Username and securely hashed password (passwords are never stored in plain text)

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations and to protect against fraud and money laundering, we may collect and review copies of the following documents:

• National Identity Card (NID) issued by the Bangladesh Election Commission
• Valid Bangladeshi passport or driving licence
• A selfie or live photo to confirm the match between the submitted document and the account holder
• Proof of address (e.g., a utility bill or bank statement dated within the last three months)

1.3 Financial Transaction Data

When you make deposits or request withdrawals via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, we collect transactional records including the payment method type, transaction reference number, amount, date, and time. We do not store your full card number, bKash PIN, or any other full payment credential. All payment processing is delegated to certified third-party payment gateways.

1.4 Gaming Activity Data

We record your activity on the platform, including games played, bet amounts, game outcomes, session duration, and bonus activity. This data is used for account management, fraud detection, responsible gaming monitoring, and to personalise your experience on jilibid.

1.5 Technical and Device Data

When you access jilibid via browser or mobile device, we automatically collect certain technical data, including:

• IP address and approximate geographic location (country and city level)
• Browser type and version, operating system, and device type
• Pages visited, referral URLs, time spent on pages, and click-path data
• Session identifiers and cookie data (see Section 5)

1.6 Communications Data

If you contact our customer support team via live chat or email, we retain records of those communications, including the content of messages and the date and time of contact. This data is used to resolve disputes, improve support quality, and maintain an audit trail.

jilibid uses the personal data we collect for specific, legitimate purposes directly connected to the operation of the platform and our obligations to players in Bangladesh. We do not use your data for purposes that are incompatible with the reasons for which it was originally collected.

Marketing Communications

jilibid may send you promotional communications about bonuses, new games, seasonal offers (such as Eid promotions or BPL season specials), and platform updates. You will only receive such communications if you have opted in to marketing at the time of registration or via your account settings. You may withdraw your consent to marketing communications at any time by updating your preferences in your account or by contacting our support team. Withdrawal of marketing consent does not affect the lawfulness of any processing that took place prior to withdrawal.

Automated Decision-Making

jilibid uses automated systems for fraud detection and responsible gaming monitoring. These systems may flag accounts for additional review based on patterns in gaming activity or financial transactions. Where an automated decision has a significant impact on your account (such as a temporary restriction), you have the right to request human review of that decision by contacting our support team.

jilibid processes your personal data on one or more of the following recognised legal bases, depending on the specific purpose of the processing activity:

• Contractual Necessity: Processing is necessary to perform the contract between you and jilibid — that is, to provide the gaming, payment, and account management services you have registered to use.
• Legal Obligation: Processing is necessary for jilibid to comply with applicable legal obligations, including anti-money laundering (AML) requirements, age verification obligations, and record-keeping requirements.
• Legitimate Interests: Processing is necessary for jilibid's legitimate business interests, such as fraud prevention, platform security, and the improvement of our services, provided those interests are not overridden by your rights and interests.
• Consent: For certain processing activities — such as sending you marketing communications or placing non-essential cookies on your device — jilibid relies on your freely given, specific, and informed consent. You may withdraw this consent at any time.

jilibid does not sell, rent, or trade your personal data. We share your information only in the limited circumstances described below, and only with parties who are bound by appropriate confidentiality and data protection obligations.

4.1 Game Software Providers

To deliver games from providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt, certain technical session data (such as your player session token and game-specific identifiers) is shared with the relevant provider. These providers do not receive your full name, NID, or payment details. They process only the minimum data required to run the game session.

4.2 Payment Processing Partners

When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, relevant transaction data is shared with the respective payment service provider to facilitate the transfer. Each of these providers operates under its own privacy policy and security standards. jilibid does not control, and is not responsible for, the data practices of third-party payment processors once data has been transmitted to them.

4.3 Identity Verification and KYC Providers

jilibid may engage specialist third-party identity verification services to assist with KYC document checks and age verification. These providers process only the document and biometric data necessary to confirm your identity and are contractually bound to use that data for no other purpose.

4.4 Legal and Regulatory Disclosure

jilibid may be required to disclose personal data to competent authorities, law enforcement agencies, or courts in response to a valid legal request, court order, or to comply with applicable law. In such cases, jilibid will disclose only the minimum data required to satisfy the legal obligation and will, where legally permissible, notify the affected player.

4.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of jilibid's business, personal data held on registered players may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer via the email address associated with your account, and the acquiring entity will be required to honour the commitments set out in this Privacy Policy.

4.6 Analytics and Platform Improvement

jilibid uses aggregated, anonymised analytics data to understand how players use the platform and to make improvements to the user experience. This anonymised data cannot be linked back to any individual player and is not considered personal data.

jilibid uses cookies and similar tracking technologies (such as local storage and session identifiers) to operate the platform, remember your preferences, and analyse how you interact with the site. A cookie is a small text file placed on your device by a web server. Cookies do not contain executable code and cannot install software on your device.

Types of Cookies We Use

Managing Your Cookie Preferences

Essential cookies are necessary for the platform to operate and cannot be disabled. Functional and analytics cookies are used only with your consent, which you may withdraw at any time by adjusting your browser settings to block or delete cookies. Please note that disabling functional cookies may affect the personalisation features of the platform, and disabling analytics cookies will limit jilibid's ability to improve platform performance over time.

Most modern browsers — including Chrome, Firefox, Safari, and Edge — provide built-in tools to view, manage, and delete cookies. Consult your browser's help documentation for step-by-step instructions.

jilibid does not use advertising cookies or cross-site tracking technologies that follow your activity outside the jilibid platform.

jilibid retains personal data for no longer than is necessary to fulfil the purpose for which it was collected, or to comply with applicable legal, regulatory, or contractual obligations. The following retention periods apply as general guidelines:

Once the applicable retention period has expired, personal data is securely and irreversibly deleted or anonymised so that it can no longer be linked to you as an individual. Where anonymisation is used rather than deletion, the resulting anonymised dataset may be retained indefinitely for statistical and analytical purposes.

If you request deletion of your account and personal data under your rights described in Section 7, jilibid will process your request in accordance with those retention periods. Data subject to a live legal hold or regulatory investigation may be retained beyond the standard periods until the matter is resolved.

jilibid respects your rights over your personal data. The following rights are available to all registered players. To exercise any of these rights, please contact our support team via live chat or the email address displayed in the footer of this page. We aim to respond to all verified requests within 30 days.

• Right of Access: You have the right to request a copy of the personal data that jilibid holds about you. We will provide this information in a clear and readable format within 30 days of a verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain information directly via your account settings.
• Right to Erasure ("Right to Be Forgotten"): You may request that jilibid delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where you object to processing on the basis of legitimate interests. Note that this right is subject to jilibid's legal retention obligations — data that must be kept for regulatory compliance purposes cannot be deleted earlier than the applicable retention period.
• Right to Restrict Processing: You may request that jilibid restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of data is being resolved.
• Right to Data Portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request a copy of your data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data on the basis of legitimate interests, including profiling. You also have an unconditional right to object to the use of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to Human Review of Automated Decisions: Where a decision with a significant effect on your account is made solely by automated means, you have the right to request that the decision be reviewed by a member of the jilibid team.

jilibid takes the security of your personal data seriously and employs a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures are reviewed and updated on a regular basis to keep pace with evolving security threats.

Technical Measures

• All data in transit is encrypted using TLS 1.2 or higher (256-bit SSL), ensuring that data cannot be intercepted between your device and jilibid's servers.
• Passwords are stored using industry-standard one-way cryptographic hashing algorithms. jilibid never stores passwords in plain text and cannot retrieve your password — only reset it.
• Access to player data within jilibid's internal systems is governed by strict role-based access controls. Only authorised personnel with a legitimate operational need may access personal data.
• jilibid's servers are hosted in secure, access-controlled data centres with physical security measures including CCTV, keycard access, and 24/7 on-site security.
• Regular vulnerability assessments and penetration testing are conducted to identify and remediate security weaknesses before they can be exploited.

Organisational Measures

• All jilibid staff who have access to personal data receive regular data protection and security training.
• Third-party service providers who handle personal data on jilibid's behalf are subject to contractual data processing agreements that require them to maintain equivalent security standards.
• jilibid maintains a formal data breach response procedure. In the event of a breach that is likely to result in a risk to your rights, jilibid will notify affected players without undue delay via their registered email address.

Your Role in Data Security

While jilibid employs robust security measures on its end, your account security also depends on the steps you take to protect your login credentials. We strongly recommend that you:

• Use a strong, unique password for your jilibid account that you do not use on any other platform.
• Never share your jilibid username, password, or OTP codes with any third party, including individuals claiming to represent jilibid. Our support team will never ask for your password.
• Log out of your jilibid account when using a shared or public device.
• Contact our support team immediately if you suspect that your account has been accessed without your authorisation.

Updates to This Policy

jilibid reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes to this policy, we will publish the revised version on this page with an updated effective date and, where the changes are significant, notify registered players via their registered email address or via a notice displayed on the platform upon login.

Your continued use of jilibid following the publication of a revised Privacy Policy constitutes your acceptance of those changes. We encourage you to review this page periodically to remain informed about how we protect your personal data. This Privacy Policy was last reviewed and updated on 1 January 2026.

Children's Privacy

jilibid is an 18+ platform. 18+ We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a person under 18 has registered an account or provided personal data to jilibid, we will immediately close the account and securely delete the associated data. If you believe a minor has accessed jilibid, please notify our support team immediately.

Links to Third-Party Sites

The jilibid platform does not contain links to third-party websites. However, where your payment is processed via a third-party gateway (such as bKash or Nagad), you will interact briefly with that provider's own interface. jilibid is not responsible for the privacy practices of third-party payment providers and encourages you to review their respective privacy policies before transacting.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way jilibid handles your personal data, please reach out to our support team. We are available 24 hours a day, 7 days a week, including during BPL season and Eid holidays, and we will respond to all privacy-related enquiries in English within a reasonable timeframe.